John is one of the foremost experts in retail banking. He is the former Managing Director at the UK retail bank Abbey National (now part of Banco Santander – 800 branches/ 15+ million customers) but during the last decade he has been involved in training retail bank staff at all levels around the globe on all aspects of retail banking activity.

 

His career involved successfully managing branches at all levels, managing operations, marketing and overseas businesses before managing the retail bank. He received worldwide recognition for innovation in personal financial services when he introduced branch franchising into the UK. In addition global recognition followed his innovative distribution introduction of putting coffee and banking together on the high street (Costa Coffee) to make banking a more pleasant environment for customers – and more profitable for the bank.

 

John has spent the last 10 years working with major international retail banks assisting them align their strategy and local plans within the rapidly changing world they face with their customers’ demands, distribution changes, technology advancements, marketing as well as margin and regulatory pressures. He is a sort after trainer within the retail banking sector for his ability to assist banks improve their front line performance – his programmes receive strong positive reviews.

 

His experience and knowledge of the pressures and new developments is extensive enabling him to share his experiences of banking activity across the globe. His appreciation and awareness of trends and best practice in branch banking activity make him a sort after advisor within the sector. In addition he delivers quality programmes around the globe with some of the world’s leading banks as well as leading training providers.

 

Over the last decade John has become one of the leading global experts in the retail banking arena. He has worked throughout the world undertaking strategic, transformation and training work with retail banks to improve their performance across all channels (his clients include many major banks from throughout Africa/ SE Asia/ Australia/ Europe/ Middle East, India, Pakistan, China, Korea, Vietnam and UK). The list of banks is extensive including names such as HSBC, Bank Muscat, Bank Saudi Fransi, Habib, State Bank of India, Corporation Bank, Commonwealth Bank, Arab Bank, Saman Bank, Shinhan Bank (Korea), Ocean Bank (Vietnam), Bank of China, Ecobank, Zenith Bank and numerous others.