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In this modern industrial world, and especially in regulated industries, records are indispensable for daily operations and activities. Records are needed for identification and evidence of business transactions. Accurate and reliable information is essential for nearly every transaction. Word of mouth, personal identification and memory are often insufficient to provide accurate information. The importance of effective document control and records management is widely underestimated, yet in many cases it can be the critical factor determining success or failure of a company initiative.


This exponential data growth, and increasing methods of capturing and communicating information, presents a considerable challenge for companies to develop good document and record control frameworks and remain competitive in the marketplace.


This 3 day workshop assumes an understanding of the basic concepts of document control and develops the requirements to help Records Managers and other staff improve the control of critical documents across the organisation. With time-proven methodologies and techniques, Malcolm will help the delegates understand and implement key document control methods and improvement plans, and understand the impact of wider information management issues.


Delegates will also be introduced to the use of data quality control, quality assurance and audit procedures. The course will also highlight the different types of risks facing regulated industries and provide guidance on mitigating those risks though effective document control. The importance of information, and why it is difficult to manage, is described, along with constraints and benefits of improving management of the information. Approaches and techniques to improve management of documents and records are explained, with practical exercises helping reinforce the concepts. Attendees will learn sound ways to develop and implement projects to improve document and records management within an organisation.


This workshop is highly practical and informative. It introduces a number of methods and techniques that could form the basis of the delegates’ own document control activities. It also provides case histories and access to the experience of one of the leading experts in this field.


Attendees will gain knowledge and practical application of Document Control & Records Management that can be applied in their workplace. The course is a mixture of lecture and exercises, helping the attendees to practice and apply the knowledge.

Course Overview


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  • Understand how to effectively manage documents and records

  • Review how projects and processes require document control for key deliverables

  • Learn key techniques and approaches to organising and managing your documents and records.

  • Recognise the challenges and risks faced by document controllers in regulated industries

  • Identify the key components required to implement an effective document and records control system

  • Acquire practical tools and techniques to start your own document control improvement plan

  • Enable the accuracy of data and metadata through the use of data quality control, quality assurance and audit procedures

  • Master how to resolve issues using document control best practice methodology

  • Discuss the most common reasons for poor document control and how to improve the process

  • Become familiar with the impact of international standards on document control

  • Examine selected case studies to understand how poor document control contributes to failures and accidents

  • Comprehends the even bigger concepts of content and information management in your organisation

Key Benefits of Attending
this Masterclass
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This course is designed for those with responsibility at a corporate and operational level for:

  • Document Control

  • Records Management

  • Office Management

  • Operational Management

  • Information Management Strategy

  • Business Development

  • Information Technology

  • Corporate Information Security

  • Compliance

  • Information Governance

Designed For
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Malcolm Beach is a highly skilled and experienced information management business consultant with over 30 years of commercial experience. This includes over 25 years in project management and 15 years document and records management. He has provided consultancy and training support to many organisations, both public and private sector, in many countries such as New Zealand, UK, Europe, Asia and the Middle East. This includes background in the central government, local government, Oil and Gas, Healthcare and Banking & Finance.


Over the last fifteen years, Malcolm has focused on information and knowledge Management, specialising in Electronic Document and Records Management (EDRM) and has provided document and records management consultancy support to many organisations in the UK, Europe, Asia and Middle East. This has included performing feasibility studies, producing business cases, developing policies and procedures, reviewing the suitability of outsourced paper file suppliers, developing classification schemes and file plans, developing tender requirements for technical solutions, evaluating and selecting technical solutions, developing and delivering training, and providing implementation support. This work has enabled organisations to implement appropriate solutions and to more effectively manage their information.


Malcolm is an experienced trainer and has delivered numerous courses in the UK, Asia, Europe and the Middle East on document and records management as both public and in-house courses.


Malcolm has worked for many organisations including central government organisations, local authorities, oil and gas organisations, health organisations, financial institutions and charities.


He is PRINCE2 accredited and is a member of the Project Management Institute (PMI), UK Information and Records Management Society (IRMS) and the Association for Information and Image Management (AIIM).

Course Leader
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Malcolm Beach
Project Manager/Information Management Consultant with over 30 Years Commercial Experience
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JW Marriott Hotel Kuala Lumpur

183 Jalan Bukit Bintang  Kuala Lumpur  55100  Malaysia 

Tel: +60-3-2715-9000

Fax: +60-3-2715-7000

Register before 06/07/15

and save US$ 500


Send 3 Delegetes to get

1 Delegete Free

Are you interested in holding this course In-House?

Do you have a specific needs, requirements and business challenges?

We can bring our training courses to you!

If you have a team of 10 or more, why not hold a private, in-house course? Our experts will come to you and the course will be tailored to your requirements


The benefits of In-House Training:

  • Tailored to meet your business objectives and specific learning needs

  • Cost-effective - reduced training fee, minimal staff travel and associated expenses, reduced non-productive time away from the workplace.

  • Expert trainers hand-picked around the world for their market knowledge

  • Team oriented - entire teams or departments can be trained at one time

  • Flexible & hassle-free - we can take care of all logistics and administration

  • Convenient – Programs are delivered at a time, location and pace that fits in to your business schedule

  • Private and confidential

If you would like more information about how in-house training can benefit your organization, please send us an email and we will be in touch with you shortly to discuss your training needs.

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